Work engagement and job performance among hospitality employees

Abstract

This survey-correlational investigation, aimed to investigate job performance and work engagement among hospitality employees in selected hotels in Iloilo City. Conducted in 2017, the participants were 30 hospitality employees selected using simple random sampling method. Two (2) standardized and published data-gathering instruments were adopted to obtain the data needed for the study—an instrument developed by UWES (Utrecht Work Engagement Scale) to determine employees' work engagement and the Role Based Performance Scale of Center for Advance Human Resource Studies by Welbourne T., et al., to determine their job performance. These data gathering instruments were taken at face value. Frequency counts, percentage analyses, means, and standard deviations were employed as descriptive statistics; while the t-test for independent samples, the one-way analysis of variance, and the Pearson's r were employed as inferential statistics. The .05 alpha level was used as the criterion for the acceptance or rejection of the null hypotheses. The study found out that, generally, the the hospitality employees in Iloilo City had frequent work engagement, and were generally very good of their job performance. The hospitality employees' work engagement and job performance were positively but not significantly related. It may be concluded that hospitality employees who are frequently engaged in their jobs are not necessarily satisfied with what they are doing. Sex, income status, educational attainment, and position were factors found not to significantly influence one's work engagement and in the same manner, sex, income status, educational attainment and position were factors found not to significantly influence one's job performance.